Refund Policy

1. Introduction

At NumoraCap, we are committed to ensuring your satisfaction with our services. This Refund Policy outlines the conditions and procedures for requesting refunds for NumoraCap's financial planning and expense analysis services.

By subscribing to or purchasing any of our services, you agree to the terms of this Refund Policy. Please read this policy carefully before making any purchases.

2. Subscription Services

2.1 Free Trial Period

NumoraCap may offer a free trial period for new users to test our subscription services. During this trial period, you can cancel your subscription at any time without being charged. If you do not cancel before the end of the trial period, you will be automatically enrolled in the paid subscription plan you selected at registration, and your payment method will be charged accordingly.

2.2 Monthly Subscriptions

For monthly subscription plans, we offer a 7-day money-back guarantee from the date of your initial purchase or renewal. If you are not satisfied with our services, you may request a full refund within this 7-day period.

After the initial 7-day period, monthly subscriptions are generally non-refundable for the current billing cycle. You may cancel your subscription at any time, which will stop future billing cycles, but you will continue to have access to the services until the end of your current billing period.

2.3 Annual Subscriptions

For annual subscription plans, we offer a 14-day money-back guarantee from the date of your initial purchase or renewal. If you are not satisfied with our services, you may request a full refund within this 14-day period.

After the initial 14-day period, annual subscriptions may be eligible for a prorated refund based on the unused portion of your subscription, less any applicable administrative fees. The prorated refund is calculated from the date of the refund request.

3. One-Time Purchases

For one-time purchases (such as premium financial planning templates or guides), we offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 30 days of the purchase date.

To be eligible for a refund, you must provide proof of purchase and a detailed explanation of why the product did not meet your expectations.

4. Circumstances Where Refunds May Be Denied

We reserve the right to deny refund requests under certain circumstances, including but not limited to:

• Requests made after the specified refund period has expired;
• Evidence of fraud or abuse of our refund policy;
• Violation of our Terms and Conditions;
• Excessive or unreasonable use of our services before requesting a refund;
• Refund requests for services that have been fully delivered and completed as described.

5. Special Offers and Promotions

Special offers, promotions, or discounted services may have different refund terms. These terms will be clearly communicated during the purchase process for any special offers or promotions.

Unless otherwise specified, the standard refund policy applies to all purchases, including those made with promotional codes or discounts.

6. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at support@numoracap.com or call us at +447963150542.
2. Provide your account information, including the email address associated with your account and the date of purchase.
3. Specify the reason for your refund request.
4. Include any relevant information or documentation that may support your request.

We aim to process all refund requests within 5-7 business days. Once approved, refunds will be processed to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your payment provider and may take 5-10 business days.

7. Cancellation Policy

Cancellation of a subscription is different from requesting a refund. You may cancel your subscription at any time to prevent future billing cycles. To cancel your subscription:

1. Log in to your NumoraCap account.
2. Go to your Account Settings.
3. Select "Subscription" or "Billing".
4. Click on "Cancel Subscription" and follow the prompts.

Alternatively, you can contact our customer support team for assistance with cancellation.

Please note that canceling your subscription does not automatically qualify you for a refund of previous payments. Refund eligibility is determined by the terms outlined in this policy.

8. Service Interruptions and Technical Issues

If you experience service interruptions or technical issues that significantly affect your ability to use our services, please contact our customer support team immediately. We will work to resolve the issue as quickly as possible.

In cases of extended service outages or technical problems that are our responsibility, we may offer:

• Extended service period at no additional cost;
• Account credits for future use;
• Partial or full refunds, depending on the nature and duration of the issue.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

Any changes to our Refund Policy will not apply retroactively to purchases made before the changes take effect.

10. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

• By email: support@numoracap.com
• By phone: +447963150542
• By mail: 75 Davies St, London, W1K 5JN, United Kingdom

Our customer support team is available Monday through Friday, 9am to 5pm GMT, to assist you with any questions or concerns regarding our services or refund policy.